The UK's first event-specific Mental & Neuro Health First Aid certification - designed for the realities of live events, festivals, exhibitions, conferences and venues.
Mental health challenges, emotional distress, crisis and neurodivergent support needs can arise at any event, affecting attendees, crew, volunteers, contractors and colleagues alike. Knowing how to recognise when someone may need support, respond appropriately and understand the boundaries of your role can make a meaningful difference to both individual wellbeing and event safety.
EventWell's Mental & Neuro Health First Aid Certification has been developed specifically for the events industry, combining lived experience, evidence-informed practice and 30 years of hands-on event expertise.
Unlike generic workplace mental health training, this certification has been built around the realities of live events, festivals, exhibitions, conferences and venues, where high-pressure environments, public-facing roles and fast-paced decision-making require practical, event-specific skills.
Whether you work in event management, production, operations, security, stewarding, welfare, customer service, venue management or as a volunteer, you'll gain the confidence to recognise when someone may be struggling, communicate with empathy, respond appropriately and understand when to escalate concerns safely.
By completing Mental & Neuro Health First Aid, you'll be helping to create psychologically safer, more inclusive event environments while developing practical skills that can make a lasting difference to the people around you.
Built from real-world experience supporting more than 10,000 visitors across over 300 live events, this certification has been created by event professionals, for event professionals.
Confidence to recognise the early signs of mental ill health, emotional distress and neurodivergent needs.
Practical first response techniques that can be applied immediately in live event environments.
A clear understanding of the boundaries of your role and when to escalate concerns.
Greater confidence communicating with empathy, compassion and professionalism.
An EventWell Mental & Neuro Health First Aid Certificate on successful completion.
Welcome from Helen Moon
EventWell Certified Mental & Neuro Health First Aid course
LESSON 1.1 - What is Mental Health?
Reflection Prompt
LESSON 1.2 - The Mental Health Continuum
True or False
LESSON 1.3 - Stigma = Silence = Harm
LESSON 1.4: The Biopsychosocial Model
Check Your Learning: Mental Health Foundations Quiz
END OF MODULE 1
LESSON 2.1 - What is Neurodiversity?
Reflection Prompt
LESSON 2.2 - Social Model vs Medical Model
Reflection Prompt
LESSON 2.3 - Co-occurring Neurodivergence
LESSON 2.4: Understanding Different Types of Neurodivergence
Check Your Learning - Understanding Neurodiversity Quiz
END OF MODULE 2
LESSON 3.1 - Understanding the Autonomic Nervous System (ANS)
Reflection Prompt
LESSON 3.2 - Shutdown vs Meltdown
Reflection Prompt
LESSON 3.3 - Polyvagal Theory Simplified
Check Your Learning - The Nervous System & Overwhelm Quiz
END OF MODULE 3
LESSON 4.1 - The Top Event Overwhelm Triggers
Reflection Prompt
LESSON 4.2 - Late Nights & Burnout
Reflection Prompt
LESSON 4.3 - Sensory Safe = Mentally Safe
Reflection Prompt
Check Your Learning - Events & Overwhelm Quiz
END OF MODULE 4
LESSON 5.1 - Panic, Freeze & Withdrawal
Reflection Prompt
LESSON 5.2 - Shutdown ≠ Rudeness
Reflection Prompt
LESSON 5.3 - Masking
Reflection Prompt
Check Your Learning - Recognising Distress Quiz
END OF MODULE 5
A little motivation from Helen Moon
LESSON 6.1 - SENSE Overview
Reflection Prompt
LESSON 6.2 - Safety
Reflection Prompt
LESSON 6.3 - Empathy
Reflection Prompt
LESSON 6.4 - Needs
Reflection Prompt
LESSON 6.5 - Support & Encourage
Reflection Prompt
Check Your Learning - The SENSE Approach Quiz
END OF MODULE 6
LESSON 7.1 - Responding to Panic
Reflection Prompt
LESSON 7.2 - Grounding & Breathing
Check Your Learning - Panic, Anxiety & Overwhelm Quiz
END OF MODULE 7
⚠ Sensitive Content Notice
LESSON 8.1 - The STEPS Approach
Reflection Prompt
LESSON 8.2 - Escalation
Reflection Prompt
Check Your Learning - Suicidality & Extreme Distress Quiz
END OF MODULE 8
LESSON 9.1 - Know Your Role
Reflection Prompt
LESSON 9.2 - Your Safety Matters Too
LESSON 9.3 - Avoiding Burnout
Check Your Learning - Boundaries & Self Protection Quiz
END OF MODULE 9
Scenario 1 - Panic attack in exhibition queue
Scenario 2 - Shutdown in quiet room
Scenario 3 - ND attendee mistaken as disruptive
Scenario 4 - Meltdown near stage
Scenario 5 - Masking & minimising distress
Assessment
Final Assessment - EventWell Neuro-Mental Health First Aider
YOU'VE PASSED
Congratulations from Helen Moon
We'd love to hear what you thought 💜
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With EventWell Academy you can:
Learn at your own pace – complete the training whenever it suits you.
Stop and restart at any time – your progress is automatically saved, so you can pick up exactly where you left off.
Lifetime access – revisit the course whenever you need a refresher or want to reinforce your learning.
Complete it in your own time – there are no deadlines or expiry dates, giving you the flexibility to learn around work, family and life.
