Why Take NeuroAware™?

Neurodivergent people are present at every event, in every audience and within every workforce. Yet many event professionals have never received training on how to recognise, understand or support different neurotypes. 

With only 15% of neurodivergent event attendees saying they would feel confident approaching an event organiser for support, there is a clear need to improve understanding, confidence and inclusive practice across the industry.

NeuroAware™ has been developed by EventWell®, combining lived experience, evidence-informed practice and 30 years of hands on event industry expertise. This practical, on-demand course provides the knowledge and confidence to improve communication, reduce avoidable distress and support people in a way that is respectful, compassionate and effective.

Whether you work in event management, production, operations, security, stewarding, welfare, customer service, venue management or as a volunteer, NeuroAware™ will help you better understand neurodivergence, recognise when someone may need support, and make simple adjustments that can have a significant impact on the experience of attendees, colleagues and crew.

By completing NeuroAware™, you'll be helping to create events where more people feel safe, welcome, understood and able to participate - because inclusion isn't about treating everyone the same; it's about recognising that different people have different needs.

Course curriculum

  • 1

    🌿 MODULE 1 - Welcome to NeuroAware™

    • Module Overview

    • Learning Outcomes

    • Lesson 1 – Welcome from Helen

    • Reflection

    • Lesson 2 – Why Neuroinclusion Matters at Events

    • Lesson 3 – What Causes Overwhelm Onsite?

    • Lesson 4 – Quick Knowledge Check

    • Module Summary
  • 2

    🌿 MODULE 2 - Understanding Neurodivergence in Event Spaces

    • Module Overview

    • Learning Outcomes

    • Lesson 1 – What Do We Mean by Neurodivergence?

    • Lesson 2 – Common Neurodivergent Experiences at Events

    • Lesson 3 – Hidden Disabilities & Masking

    • Lesson 4 – Understanding Sensory Load

    • Lesson 5 – Knowledge Check

    • Module Summary
  • 3

    🌿 MODULE 3 - Recognising Overwhelm

    • Module Overview

    • Learning Outcomes

    • Lesson 1 – Recognising the Early Signs

    • Lesson 2 – Meltdown and Shutdown

    • Lesson 3 – Distress Behaviours Are Communication

    • Lesson 4 – Scenario Activity

    • Lesson 5 – Knowledge Check

    • Module Summary

    • The Overwhelm Continuum
  • 4

    🌿 MODULE 4 - Communication That Helps

    • Module Overview

    • Learning Outcomes

    • Lesson 1 – Communication Can Change Everything

    • Lesson 2 – Communication That Can Increase Distress

    • Lesson 3 – The EventWell CALM Framework™

    • Lesson 4 – Putting CALM into Practice

    • Lesson 5 – Knowledge Check

    • Module Summary

    • The CALM Framework
  • 5

    🌿 MODULE 5 - De-escalation in Real Event Environments

    • Module Overview

    • Learning Outcomes

    • Lesson 1 – Environmental De-escalation

    • Lesson 2 – Human De-escalation

    • Lesson 3 – Managing Pressure Safely

    • Lesson 4 – Knowing When to Escalate

    • Lesson 5 – Scenario Activity

    • Lesson 6 – Knowledge Check

    • Module Summary

    • 🌿 The EventWell PAUSE™ Questions
  • 6

    🌿 MODULE 6 - Protecting Dignity & Psychological Safety

    • Module Overview

    • Learning Outcomes

    • Lesson 1 – Dignity Comes First

    • Lesson 2 – Hidden Disabilities

    • Lesson 3 – Language Matters

    • Lesson 4 – Psychological Safety at Events

    • Lesson 5 – Reflection Activity

    • Module Summary

    • 💜 The EventWell Promise
  • 7

    🌿 MODULE 7 - SensoryCalm™ & Support Pathways

    • Module Overview

    • Learning Outcomes

    • Lesson 1 – What is a SensoryCalm™ Space or Quiet Room?

    • Lesson 2 – What a SensoryCalm™ Space or Quiet Room Is Not

    • Lesson 3 – Referring Someone to SensoryCalm™

    • Lesson 4 – Understanding Support Pathways

    • Lesson 5 – Your Role as a Crew Member

    • Lesson 6 – Scenario Activity

    • Lesson 7 – Knowledge Check

    • Module Summary
  • 8

    🌿 MODULE 8 - Scenario-Based Learning

    • Module Overview

    • Learning Outcomes

    • Lesson 1 – Queue Overwhelm

    • Lesson 2 – Security Search

    • Lesson 3 – Distressed Young Person

    • Lesson 4 – Shutdown During Overwhelm

    • Lesson 5 – Frustration During Delays

    • Lesson 6 – Final Assessment

    • Final Knowledge Assessment
  • 9

    🌿 FINAL MODULE - Sign-Off & Commitment

    • Module Overview

    • Learning Outcomes

    • Lesson 1 – Your NeuroAware™ Commitment

    • 🌿 The NeuroAware™ Commitment

    • Confirmation Statement

    • Lesson 2 – Congratulations

    • 🌿 Your EventWell Toolkit

    • What's Next?

    • 🌿 Final Message from Helen

    • 🌿 Final Course Takeaway

    • We'd love to hear what you thought 💜

Learn Your Way

with lifetime access

There are no deadlines, and you don't need to complete the course in one sitting. Your progress is automatically saved, allowing you to stop and restart whenever you like, picking up exactly where you left off. Whether you have 20 minutes between meetings or an hour at the end of the day, you can complete the training in your own time, at a pace that works for you.
enroll today - £49

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With EventWell Academy you can:

  • Learn at your own pace – complete the training whenever it suits you.

  • Stop and restart at any time – your progress is automatically saved, so you can pick up exactly where you left off.

  • Lifetime access – revisit the course whenever you need a refresher or want to reinforce your learning.

  • Complete it in your own time – there are no deadlines or expiry dates, giving you the flexibility to learn around work, family and life.

Testimonials

Totally recommend and support this training

Azmat Suleman

I totally recommend and support this awesome training, it has really helped me feel more confident in helping neurodivergent event attendees and creating safer event environments.